Once you've selected a DXRacer Craft chair, click “INQUIRE NOW" and we’ll guide you through your options. As you customize, we’ll update the product images so you can see your design in action.
Unfortunately not. Since it is customized specifically for you, no design changes are allowed once your order is submitted.
We’ll deliver your custom design in two to five weeks—delivery time varies by style. And when you complete your design and add the chair to your bag, we’ll show you an estimated arrival date during checkout.
Yes, all chairs are included in our return policy.
You can check your order status online anytime.
Custom order shipping costs are the same as all DXRacer.com orders. Please see our shipping policy for additional information
Since custom orders take up to six weeks to be custom-built, you’ll get regular email updates as we create your chairs before it ships.
The most important thing is body type, height/weight. DXRacer innovatively put forward the "size concept" of the chair so that people of different body types can have seats tailored to them. Standard Size is cut out for most people up to a body height of 6'1" and a bodyweight of max 220lbs. People with a height of up to 6'6" and a weight up to 353lbs will feel comfortable in a Max size chair. However, if you find you are still not sure, please send an email to Contact@dxracer.com with your approximate weight and height.
We post restock updates on our Facebook, Instagram, and Twitter!
At this time, DXRacer AIR does not have the capacity to take any orders for chairs that are not currently in stock.
For order cancellations, please send an email to Contact@DXRacer.com with your full name and order number. This excludes Black Friday and Cyber Monday.
DXRacer provides free shipping on all orders, and no minimum purchase is necessary.
Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-5 working days for your package to be fulfilled and delivered, depending on your location.
All orders placed before 10 am EST Monday – Friday will be processed and shipped that same day. All other orders will be shipped out on the next business day. Once your tracking number has been generated, it will be posted under the order information when you log into your account on our website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.
DXRacer offers a lifetime warranty on the internal steel frame found inside the backrest and seat of our models, as well as a two-year warranty for all connected parts. Please see our Terms and Conditions page(https://www.dxracercraft.com/info/terms-conditions) for full details regarding our Warranty Policy.
If you would like to return your chair, you must ship returning items back to us within 30 days of purchase. Excludes clearance items. Clearance items are final sales and cannot be returned for exchange and refund. Customers are responsible for the cost of shipping. Once the chair has been received, an inspection of the chair will take place.
If you are looking to return your chair, please send an email to Contact@dxracer.com.
If you can’t reach your Reseller or their Warranty department, please send an email to Contact@dxracer.com.
We always aim to look at each individually, operating on a case-by-case basis. For content creators interested in becoming a part of our influencer program, we usually seek a Twitch following of over 36,000, or a YouTube subscriber count of over 150,000.
For all Sponsorship inquiries please send an email to Marketing@DXRacer.com with information on your content or team, along with appropriate links or media kit.
Anybody, no matter if you’re a gamer, composer, creator, influencer, have a love and passion for gaming, or just need to sit for a long time.
Our marketing team will review your application and get back to you within 1 to 4 weeks. Please be aware that we will only get in touch if you are accepted.
Becoming a DXRacer partner gives you access to unique promotions. Competitive commission fees eliminate your worry about growing your revenue slowly. It’s a win-win! You can earn as much as you want. The limit is endless.
All new affiliate can purchase a new DXRacer with 10% off and will have a chance to get a reimbursement of the chair if you make five chair sales within one year.
Payouts are made within 45 days from the last day of each month. Payout will be sent by Paypal. Please make sure you added the correct email in the “PayPal email” box to ensure successful payment.
Yes. 5% OFF.
It’s free to join DXRacer Affiliate Program.
Yes, you can share your affiliate link on your website and feel free to reach out to Marketing@dxracer.com for more information.
You will be provided with a personal dashboard with real-time monitoring to see the direct results of your effort.
Affiliate benefits include high commissions, chances to earn free chair and won DXRacer trophy, priority social promotion, and more!
If your question is not answered, please email firstname.lastname@example.org
No nationality limit. If payout can be sent by Paypal, affiliates not from the United States are still allowed to join the program.
You will have access to a personalized dashboard for conversion report.